Approve invoices with the evidence already attached.
You approve thousands of NDIS invoices a month, mostly blind. CareLogging puts contemporaneous notes, GPS, photos and the support item code on every shift before it ever becomes a line on an invoice. The carers love it because it clears their paperwork. You get the audit trail as a side effect.
One root cause. Same fix.
Ghost shifts. Claims-without-care. Overbilled hours. Neglect that surfaces months later. They all share a single failure mode: no contemporaneous evidence between the shift happening and the invoice landing on your desk.
Compliance tools have tried to fix this by surveilling carers. It doesn't work — carers won't use a tool built to police them. CareLogging takes the opposite path: build the tool the carer actually wants, and the audit trail falls out the back.
What lands with every invoice
- ✓ Shift logged on the worker's phone, on the day
- ✓ GPS check-in and check-out
- ✓ Photo evidence and goal-linked progress note
- ✓ Support item code + rate tier (weekday/evening/Sat/Sun/PH) + km
- ✓ Family-visible weekly summary, sent automatically
What changes the day your carers are on it
Same workflow for you. Different signal quality.
Every invoice line links to evidence
Click an invoice, see the shift it came from — notes, photos, GPS, time. No more approving in good faith.
Red flags surface before approval
Missing log, mismatched hours, wrong rate tier, no GPS — flagged automatically so you action the few outliers instead of auditing everyone.
Participants and families see the work
Weekly family update goes out automatically. Fewer 'what was this charge?' calls landing on your team.
Audit pack on demand
When Quality & Safeguards knocks, every shift is already documented in one place. Export, send, done.
Carer Verified badge
Your independents can show participants a public Carer Verified badge — signalling 'shifts logged in real time'. Makes you the recommended plan manager.
One line in your provider agreement
"Independents we plan-manage log shifts in real time via CareLogging or equivalent." Cheapest fraud-and-neglect insurance going.
The reason adoption sticks
Compliance tools fail when they feel like surveillance. CareLogging is built for the carer first — it clears their Sunday-night paperwork in ten minutes instead of three hours. The audit trail you need is a side effect of helping them, which is the only reason carers actually keep using it. The tools that lead with "we'll catch you" get deleted in week two.
The Plan Manager's one-page brief
A short, forward-able PDF-style brief covering the root cause, what real-time logging means, and the one-line mandate to put in your provider agreement.
Email me the Plan Manager Brief
One email. Five-minute read. Forward it to your ops lead if it's useful.
One email with the checklist. No spam. Unsubscribe in one click.
Want to see the plan-manager view?
15 minutes, no slides. We'll walk through the carer side, the participant side, and what an invoice with the evidence attached actually looks like.